Transforming Patient Communication: Artera’s AI Innovations

In the ever-evolving landscape of healthcare, effective patient communication is paramount. Recognizing this need, Artera, a leading provider of patient communication solutions, has unveiled a series of groundbreaking AI-powered innovations at its annual customer conference, Artera Heartbeat. These advancements are designed to optimize patient engagement, streamline operations, and alleviate the administrative burden faced by healthcare providers. Here’s what you need to know about these exciting developments.

AI Co-Pilots for Enhanced Efficiency

At the heart of Artera’s latest offerings are two innovative AI-powered co-pilot solutions aimed at revolutionizing how healthcare organizations manage patient communications.

Artera Staff AI Co-Pilot

The Artera Staff AI Co-Pilot is tailored specifically for administrative staff, providing them with tools to manage patient communications more efficiently and accurately. This co-pilot boasts an array of features designed to enhance productivity, including:

• Real-Time Translation: Breaking down language barriers, this feature allows staff to communicate effectively with patients who speak different languages, ensuring that no one is left out of the conversation.

• Predictive Text: By anticipating the needs of staff as they type, predictive text functionality speeds up communication, allowing for quicker responses to patient inquiries.

• Message Shortening: This feature condenses lengthy messages into concise, clear communications, making it easier for patients to understand important information.

• Conversation Summaries: After interactions, the co-pilot provides summaries, helping staff recall key points and follow up appropriately.

Artera Insights AI Co-Pilot

The second co-pilot, Artera Insights, empowers healthcare organizations to harness the power of data in their decision-making processes. By analyzing patient engagement data, this tool provides actionable insights that can significantly improve operational efficiency. One of its standout features is the Smart No-Show Reports, which utilize predictive analytics to identify patients at risk of missing appointments. This proactive approach allows healthcare providers to intervene before a no-show occurs, ultimately improving patient attendance and care continuity.

Artera Harmony Enhancements

In addition to the AI co-pilots, Artera has rolled out significant updates to its flagship patient communication platform, Artera Harmony. These enhancements are designed to create a more seamless and effective communication experience for both patients and healthcare providers.

Flows

One of the most notable updates is the introduction of Flows, which enables automated, multi-step conversation sequences with patients. Leveraging natural language understanding (NLU), this feature allows for more personalized engagement, ensuring that patients receive relevant information tailored to their specific needs.

Homepage with Next Best Actions

The new centralized dashboard provides staff with a clear overview of action items, highlighting urgent conversations and key insights. This feature, known as Next Best Actions, helps prioritize tasks, ensuring that critical patient communications are addressed promptly.

Message Categorization

Utilizing machine learning, Artera Harmony now includes a Message Categorization feature that efficiently filters and prioritizes patient messages. This capability allows staff to focus on the most pressing issues, enhancing overall response times and patient satisfaction.

Native Value Reports

To further support healthcare organizations in tracking their performance, Artera has introduced Native Value Reports. These built-in analytics and reporting capabilities provide insights into communication effectiveness, helping organizations demonstrate their return on investment (ROI) and make informed decisions moving forward.

Future Developments

Looking ahead, Artera has ambitious plans to enhance its platform even further with additional AI-powered features set to launch in Q1 2025. Among these developments are:

• Smart No-Show Inbox: This feature will visually tag patients at risk of missing appointments directly within the inbox, making it easier for staff to identify and address potential issues.

• Smart No-Show Trigger: Automating outreach to at-risk patients, this feature will ensure timely communication and intervention.

• Next Best Actions Dashboard: An expanded dashboard will provide staff with suggested follow-up actions, streamlining workflows and improving patient engagement.

• Smart Inbox: An enhanced inbox interface designed to manage larger patient populations more effectively, ensuring that no patient communication is overlooked.

Conclusion

Artera’s recent innovations represent a significant leap forward in patient communication solutions. By integrating AI-powered tools and enhancing their flagship platform, Artera is not only optimizing patient engagement but also alleviating the administrative burdens that healthcare providers face daily. As these technologies continue to evolve, they promise to reshape the way healthcare organizations interact with patients, ultimately leading to improved outcomes and a more efficient healthcare system. With Artera at the forefront of this transformation, the future of patient communication looks brighter than ever.